Please review our refund and cancellation policies carefully.
Vehicle-Only Bookings
Booking Cancellation and Refunds:
Cancellation Policy: Customers can cancel bookings through the
app or by contacting customer support at +91 99998 27886.
Refund Eligibility:
Cancellations made 48 hours or more before the scheduled trip are eligible for a
full refund.
Cancellations made less than 48 hours before the trip may incur 50% cancellation
charges.
Refund Process: Refunds will be processed to the original payment method within 7-10
business days after cancellation.
Complete Package Bookings
Booking Cancellation and Refunds:
Cancellation Policy: Customers can cancel bookings through the
app or by contacting customer support at +91 99998 27886.
Refund Eligibility:
Cancellations made 1 month (30 days) or more before the departure date
are eligible for a 50% refund.
Cancellations made less than 1 month (30 days) before the departure date are
non-refundable.
Refund Process: Refunds, if applicable, will be processed to the original payment method
within 7-10 business days after cancellation.
Terms & Conditions
Booking and Service Terms:
Booking Confirmation: All bookings are confirmed upon receipt of full payment.
Modification: Customers can modify bookings subject to availability and any applicable charges.
Responsibility: Official Indian Tour and Travels is not liable for delays or cancellations
due to unforeseen circumstances like severe weather, strikes, or vehicle breakdowns.
Usage: Use of our app or services implies acceptance of these terms.
Privacy Policy
Collection of Information:
Personal Information: We collect personal data (name, contact details) to
facilitate bookings and improve your experience.
Usage Data: We collect information on app usage (sessions, interactions) to
enhance our service delivery.
Use of Information:
Service Delivery: Your information is used to process bookings, manage your account, and provide
customer support.
Improvement: Data helps us analyze user trends, enhance app features, and optimize our services.
Data Security:
Protection: We implement industry-standard security measures to safeguard your data against
unauthorized access or disclosure.
Third-Party Disclosure:
Partners: We may share necessary data with our service providers (e.g., hotels, transport partners)
to fulfill your booking.
Legal Compliance: Data may be disclosed in response to legal requests or to protect our
rights.
Payment Terms
All amounts collected or to be collected are inclusive of GST, ensuring full compliance with applicable
tax regulations.